Shipping Policy
Thank you for shopping at PetHavvn. We aim to provide fast, reliable, and transparent shipping for all orders. Please read the details below to understand how your order is processed and delivered.
1. Processing Time
All orders are processed within 1–2 business days.
Once your order is shipped, you will receive a confirmation email with a tracking number.
Orders placed on weekends or holidays begin processing the next business day.
2. Shipping Times
Delivery time depends on your location.
Most orders are delivered within:
📍 United States
- Standard Shipping: 5–12 business days
- Remote areas: 7–15 business days
Delays may occur due to high demand, weather conditions, or customs.
3. Shipping Cost
Shipping is calculated at checkout based on the product and destination.
Certain products may include FREE shipping, which will be clearly indicated on the product page.
4. Tracking Your Order
Once your order ships, you will receive an email with:
- A tracking number
- A link to track directly through the carrier
Tracking updates may take 24–48 hours to appear after shipment.
5. Wrong or Incomplete Address
Please ensure your shipping address is correct when placing the order.
We are not responsible for:
- Packages delivered to the wrong address
- Failed deliveries due to incomplete or incorrect information
If an order is returned due to an incorrect address, additional shipping fees may apply.
6. Lost or Delayed Packages
If your package appears delayed or lost:
- Contact us at support@pethavvn.com
- We will investigate with the courier
- Eligible orders may receive a replacement or refund according to our Refund Policy
7. Order Changes & Cancellations
Once an order is placed, it is sent to our fulfillment center quickly.
- You may cancel within 1 hour of purchase
- After processing, the order cannot be canceled or changed
8. Multiple Items in One Order
If you order multiple items, they may be shipped in separate packages depending on stock availability.
You will receive separate tracking numbers for each shipment.
9. Customs & Import Fees
Customs regulations vary by country.
Buyers are responsible for any applicable customs duties or import taxes.
Most orders to the U.S. do not incur additional fees.
10. Contact Us
If you have any shipping-related questions, feel free to contact us:
We’re always happy to help!