Privacy Policy
This Privacy Policy describes how PetHavvn collects, uses, and protects your personal information when you visit or make a purchase from our website.
1. Information We Collect
a. Personal Information
When you make a purchase or create an account, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely by payment providers)
b. Device Information
Automatically collected when you browse our store:
- IP address
- Browser type
- Time zone
- Cookies
- Pages visited
- How you interact with the website
c. Order Information
Details related to your purchase, including:
- Products ordered
- Order number
- Total payment
- Shipping method
2. How We Use Your Information
We use your information to:
- Process orders and payments
- Communicate with you regarding your order
- Send updates, marketing emails, and promotions (with your consent)
- Improve and optimize the website experience
- Detect and prevent fraud
3. Sharing Your Information
We do not sell your personal information.
We only share your data with trusted third-party services necessary to operate the store, such as:
- Payment processors (Shopify Payments, PayPal, etc.)
- Shipping carriers
- Email marketing services
- Analytics providers (Google Analytics, Meta, etc.)
These services only use your information as needed to support our operations.
4. Cookies
We use cookies to improve your browsing experience and analyze website performance.
Cookies help with:
- Cart functionality
- Remembering preferences
- Personalizing content
- Analytics and advertising
You can disable cookies in your browser settings at any time.
5. Data Retention
We retain your personal information as long as necessary to:
- Fulfill orders
- Provide customer support
- Meet legal, tax, or accounting requirements
You may request deletion of your data at any time (see Section 8).
6. Security
We take security seriously.
Your personal data is protected through:
- Encrypted payment gateways
- Secure servers
- Access control
- Regular monitoring
We never store full credit card details.
7. Behavioral Advertising
We may use data to provide targeted ads on platforms like:
- Facebook / Instagram
- TikTok
You can opt out of personalized ads directly from these platforms.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold
- Correct inaccurate data
- Request deletion of your information
- Opt out of marketing emails
- Request a copy of your data
To submit a request, contact us at:
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with an updated revision date.
Using our website after changes means you accept the updated policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: